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Configuring Your Gateway's Network Interface
Configuring Your Gateway's Network Interface

This article will describe how to configure the network card, or cards, within the Arcules Gateway appliance.

Updated over 3 months ago

Overview

There are now multiple ways to configure the network interfaces on the Arcules Gateway. Depending on where you are in the installation process, you can either configure the network interface at the gateway's console via keyboard, or via the web portal.

Multiple NIC Configurations

NOTE: Multiple NIC Configurations are only supported on the Rack Mount Hardware version of the Arcules Gateway. Micro and Small Form Factor Gateways only have one NIC. See Physical Gateway Specifications here.

At this time we do support multiple active Network Interfaces within the same gateway. The current supported configuration of this feature is for when the gateway connection to the main corporate network or VLAN requires one network connection, but the network or VLAN where the cameras are located is segregated and requires a separate network connection.

An example of this configuration is shown in the Recommended Network Architectures article, as Recommendation 1 (linked above).

Currently the Multiple NIC Configuration does NOT support the following use cases:

  • Load Balancing

  • Redundant Connections/Failover

Configuring the NIC at the Console

When you are configuring the NIC for the first time, or the gateway is marked as Offline in the web portal, you will need to perform the configuration at the gateway's console. This will require a monitor and USB keyboard.

Monitor Requirements:

  • Small Form Factor and Micro Form Factor Gateways

    • HDMI or DisplayPort (Depending on physical model of the gateway appliance)

  • Rack Mount Gateways

    • VGA

Configuration

By default, the gateway will come up as obtaining an IP Address via DHCP for all available NIC's in the system. If this meets your standard for your network configurations in your infrastructure, no further configuration is needed.

Generally, if you use DHCP, it is recommended to place a DHCP Reservation on the IP Address for the gateway device, for consistency.

Example of Gateway Status Screen: (Currently this screen only shows the IP Configuration of the Primary Network Interface in the gateway.)

From this screen, you would hit the F2 key to enter the IP Configuration screen

Once on this screen, there are a few fields you can change:

  • Select NIC - Hitting Enter or the Down Arrow will give you a list of available network interfaces to select to configure.

    (Caveat: Currently, this screen will only show the information for one of the Network Interfaces, and does not update when you switch from one to the other. This will be resolved in a future update.)

  • Configure IPv4 - This option is where you define the source of the IP Address for the machine

    • Automatic (DHCP)

    • Manual (Static)

  • IP Address

    • DHCP - This shows as ###.###.###.###

    • Static - Enter your defined IP Address here

  • Network CIDR - Subnet Mask as defined in CIDR Notation

    • DHCP - This shows as ###.###.###.###/##

    • Static - Enter your CIDR Notated network here (i.e. if your IP Address is 196.168.0.50, with a subnet mask of 255.255.255.0, you would enter 192.168.0.0/24)

  • Default Gateway

    • DHCP - This shows as ###.###.###.###

    • Static - Enter your defined IP Address for your default gateway here

  • DNS Servers

    • DHCP - Leave this Empty

    • Static - Enter your DNS Servers' IP addresses here. You can use multiple servers with a comma separating them, but no spaces (i.e. 8.8.8.8,8.8.4.4,192.268.0.1)

  • Verify Connection - By default this is checked. This will verify the network settings are valid and are accepted before committing them.

  • Save - Commit these changes

Example of DHCP Configured System

Example of Static Configured System:

Once complete, hit the F1 key to take you back to the main status screen. The IP Configuration shown here will reflect the Primary NIC in the system.

Configuring the NIC within the Arcules Web Portal

Once the gateway has been successfully added to the Web Portal, and the gateway is in an Online status, you are now able to perform configuration maintenance within the Web Portal.

Once you log in to the portal, you will need to go to the Devices Page

On this page you will need to click on the gateway you wish to perform maintenance on, and open the device's properties.

Here you will notice there is a Connection section, containing each network card in the gateway, and the current configuration.

To make changes to this, click on the name of the network card you wish to modify. In this example, we will edit ens34.

As configured for DHCP:

As configured for Static:

Within this dialog, you can change the IP Address Allocation to either DHCP or Static, as well as enter the IP Configuration information (if Static).

Note: If the Default Gateway and DNS Servers are left blank, this network connection will have no internet access. This is allowed for configuration of networks where the cameras are segregated from the internet, and no Default Gateway or DNS Servers are needed.

Once you hit the Save button, the network card's configuration is transmitted to the gateway to perform the change. You will receive status updates as this is applied, and if it was successful.

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