Overview
When you create a rule, you have the option to configure specific actions to be performed when the rule is triggered, this article discusses the Notification option.
Configure a Rule to Receive Notifications
There are two ways to receive a notification when configuring the Action of a rule.
Option 1: Action Type - Send a Notification
When setting up the action of a rule, select the Send a Notification option.
Then, enter the body of the Notification in the Message input box.
Click the Save button to finish the configuration of the rule.
Option 2: Enabling the "Send Notification" Checkbox
When selecting the Trigger an Alarm option for the rule's Action Type, there is a checkbox called Send Notification (that is located below the Protocol input box). When you enable this checkbox, and the action of the rule is triggered, two things happen: a) An alarm is triggered and b) a Notification is sent; both elements will include the information of the event.
Note: After selecting the Rule's Action Type, don't forget to click on the Save button to finish the configuration of the rule.
Notification Delivery Configuration
Before you receive any notification, it's important to configure which delivery methods can be used to send a notification.
1. On the bottom left section of the Arcules Web Portal, click on the profile icon to open the menu. Then click on the MY ACCOUNT link.
2. In the Notification Delivery section you can configure which method will be used to send the notifications: Email, SMS, and Push.
The following section will describe each delivery method.
Delivery Methods
This option will use the email configured in the profile settings to send the notifications.
Note: If you are using Distribution Lists, visit this link for more information.
Library 1 - AXIS P3267-LVE Dome Camera triggered a Notification (High priority)This is the body of the Notification |
Email Details
Field Name | Type | Description | Example |
Title | String | Name of the Device + TEXT(triggered a Notification) + Priority Level | Library 1 - AXIS P3267-LVE Dome Camera triggered a Notification (High priority) |
Subtitle | String | Summary information about the event. | This is the body of the Notification Click here to view. |
Organization | String | The name of the customer organization | Arcules |
Site | String | The name for the grouping of locations for which the device is related. More Information | Arcules OOB 4 |
Location | String | The name of the physical location where the device is located. More Information | Arcules HQ |
Device | String | Name of the device | Library 1 - AXIS P3267-LVE Dome Camera |
Device Time | String | Timestamp of the event. | Nov 24, 2024 09:12:53 PST |
UTC | String | Same Device Time timestamp but in UTC format. | Nov 24, 2024 17:12:53 UTC |
Note: The Subtitle of an email related to an Alarm will be different than from a regular Notification. Example of an Alarm's Subtitle:
Analytic: Health Status
Online Camera Notification - Alarm #38
Click here to view.
Push
This option allows you to receive notifications on the web portal and mobile devices.
Note: When using push notification on mobile devices, remember to allow the Arcules app on your iOS or Android device to send push notifications.
To ensure push notifications are continually received, do not log out of the Arcules app on your mobile device. If your session duration has timed out, you will continue to receive push notifications. Logging out of your account will stop push notifications.
The following image depicts a push notification example on an iOS device:
When you tap over the notification, the Arcules app is opened and takes you to the specific device related to the event. Additionally, you can access the Alerts menu at the bottom to see all the Notifications and triggered Alarms.
SMS
The SMS notification includes the following information:
SMS Details
Field Name | Type | Description | Example |
Title | String | Name of the notification | Arcules Notification: Offline Camera Notification |
Location | String | The name of the physical location where the device is located. More Information | Arcules HQ |
Triggered | String | Timestamp of the event. | Nov 24, 2024 09:12:53 PST |
Link | String | Hyperlink to the device in the Arcules Web Portal | See image above. |
Note: The content of a SMS related to an Alarm will be different than from a regular Notification. Example:
