Overview
This article outlines the official firmware support plan for Camera-to-Cloud (C2C) devices integrated with the Arcules platform. To ensure reliable performance, compatibility, and continued support, customers are encouraged to follow the firmware guidelines described below.
Additionally, this article also includes guidance on device firmware verification and the steps required to upgrade outdated firmware versions.
Firmware Requirements
Supported Tracks:
➡ Active Track: Supported firmware is 12.6.x.
➡ Long Term Support (LTS) Track: Supported firmware is 2024 LTS latest release (currently is 11.11.*).
Note: Existing devices running firmware as old as 11.6-11.10 will work until the end of 2025 but could be deprecated in a future release.
Device Firmware Verification
Find your device on your network and access the Axis OS interface
Enter your device’s IP address in your Chrome browser window.
How do I find my device's IP address?
You can use AXIS IP Utility or AXIS Device Manager
You can also use alternative methods like an ARP scan.
Check your firmware version under Device info in the Axis OS Interface Status tab.
If your firmware version is lower than what is explained in the section above, follow the steps below to update the device's firmware:
Note: If you require to perform the firmware installation in multiple devices at the same time, please consider using the Axis Device Manager (ADM) application
Access the Maintenance tab (located in the left menu) in the Axis OS Interface.
Click the Upgrade button (next to the Do a firmware upgrade text).
Download your latest supported firmware.
Select the firmware you previously downloaded, select a standard upgrade, and confirm the install.
The firmware installation may take some time - don't refresh your browser, unplug your device, or otherwise disrupt the install.