Arcules

This article outlines the official firmware support plan for Camera-to-Cloud (C2C) devices integrated with the Arcules platform. To ensure reliable performance, compatibility, and continued support, customers are encouraged to follow the firmware guidelines described below. Additionally, this article also includes guidance on device firmware verification and the steps required to upgrade outdated firmware versions.

➡ Active Track: Supported firmware is 12.6.x through 12.7.x.

Note: 12.7.x is the recommended version.

➡ Long Term Support (LTS) Track: Supported firmware is 2024 LTS latest release (currently is 11.11.*).

Note: Existing devices running firmware as old as 11.6-11.10 will work until the end of 2025 but could be deprecated in a future release.

Find your device on your network and access the Axis OS interface

- Enter your device’s IP address in your Chrome browser window.
- How do I find my device's IP address?
 - You can use <a href="https://help.axis.com/en-us/access-your-device" rel="nofollow noopener noreferrer" target="_blank">AXIS IP Utility</a> or <a href="https://help.axis.com/en-us/access-your-device" rel="nofollow noopener noreferrer" target="_blank">AXIS Device Manager</a>
 - You can also use <a href="https://help.axis.com/en-us/access-your-device#alternative-methods" rel="nofollow noopener noreferrer" target="_blank">alternative methods</a> like an ARP scan.

Check your firmware version under Device info in the Axis OS Interface Status tab.

If your firmware version is lower than what is explained in the <a href="#h_94b9119bd0">section</a> above, follow the steps below to update the device's firmware:

- Find your device on your network and access the Axis OS interface
 - Enter your device’s IP address in your Chrome browser window.
 - How do I find my device's IP address?
 - You can use <a href="https://help.axis.com/en-us/access-your-device" rel="nofollow noopener noreferrer" target="_blank">AXIS IP Utility</a> or <a href="https://help.axis.com/en-us/access-your-device" rel="nofollow noopener noreferrer" target="_blank">AXIS Device Manager</a>
 - You can also use <a href="https://help.axis.com/en-us/access-your-device#alternative-methods" rel="nofollow noopener noreferrer" target="_blank">alternative methods</a> like an ARP scan.
- Check your firmware version under Device info in the Axis OS Interface Status tab.
 
 
 ​
- If your firmware version is lower than what is explained in the <a href="#h_94b9119bd0">section</a> above, follow the steps below to update the device's firmware:

Note: If you require to perform the firmware installation in multiple devices at the same time, please consider using the <a href="https://help.arcules.com/en/articles/9787672-multiple-device-configuration-using-the-axis-device-manager-adm" rel="nofollow noopener noreferrer" target="_blank">Axis Device Manager (ADM) application</a>

Access the Maintenance tab (located in the left menu) in the Axis OS Interface.

Click the Upgrade button (next to the Do a firmware upgrade text).

To get to firmware 12.6.x and above, if your camera is on a version of 11.11.73 or older, please update to the latest LTS version of 11.11.x, and then proceed to the 12.7.x firmware. ​ ​

Download your latest supported firmware. ​

- Access the Maintenance tab (located in the left menu) in the Axis OS Interface.
- Click the Upgrade button (next to the Do a firmware upgrade text).
- To get to firmware 12.6.x and above, if your camera is on a version of 11.11.73 or older, please update to the latest LTS version of 11.11.x, and then proceed to the 12.7.x firmware. ​ ​
 
 
- Download your latest supported firmware. ​

Select the firmware you previously downloaded, select a standard upgrade, and confirm the install.

- Select the firmware you previously downloaded, select a standard upgrade, and confirm the install.

The firmware installation may take some time - don't refresh your browser, unplug your device, or otherwise disrupt the install.

- The firmware installation may take some time - don't refresh your browser, unplug your device, or otherwise disrupt the install.

Ensure optimal performance and support by following firmware guidelines

Firmware Compatibility for C2C Cameras

Find answers and get help from Intercom Support and Community Experts

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Firmware Compatibility for C2C Cameras

Overview

Firmware Requirements

Supported Tracks:

Device Firmware Verification