Arcules

This article describes the firmware requirements for i-PRO (ipro) cameras supported in Camera-to-Cloud (C2C) deployments. Ensuring cameras run supported firmware versions is essential for reliable connectivity, security updates, and compatibility with cloud services.

Before onboarding an i-PRO camera to the Arcules platform, verify that the camera firmware is up-to-date and compatible with the device model.

This article applies to <a href="https://help.arcules.com/en/articles/13756570-i-pro-supported-camera-to-cloud-devices" rel="nofollow noopener noreferrer" target="_blank">i-PRO cameras supported for Camera-to-Cloud integration.</a>

i-PRO releases firmware updates for cameras periodically to address security vulnerabilities, add functionality, and improve performance.

For Camera-to-Cloud deployments, the following firmware guidelines apply:

Running the latest firmware available for the specific camera model is strongly recommended.

Before onboarding an i-PRO camera to a Camera-to-Cloud deployment, verify the following prerequisites:

Log in to the camera web interface.

Navigate to the Maintenance or System Information section.

Locate the Firmware Version field.

Compare the installed version with the latest firmware available on the i-PRO support portal.

1. Log in to the camera web interface.
2. Navigate to the Maintenance or System Information section.
3. Locate the Firmware Version field.
4. Compare the installed version with the latest firmware available on the i-PRO support portal.
5. Upgrade the firmware if necessary.

To ensure stable operation of Camera-to-Cloud deployments:

Upgrade cameras to the latest available firmware prior to onboarding.

Maintain consistent firmware versions across cameras in the same deployment.

Always download firmware directly from the <a href="https://i-pro.com/products_and_solutions/en/surveillance/documentation-database/firmware-pack" rel="nofollow noopener noreferrer" target="_blank">official i-PRO web portal</a>.

Perform firmware upgrades during a maintenance window to avoid recording interruptions.

- Upgrade cameras to the latest available firmware prior to onboarding.
- Maintain consistent firmware versions across cameras in the same deployment.
- Always download firmware directly from the <a href="https://i-pro.com/products_and_solutions/en/surveillance/documentation-database/firmware-pack" rel="nofollow noopener noreferrer" target="_blank">official i-PRO web portal</a>.
- Perform firmware upgrades during a maintenance window to avoid recording interruptions.

Ensure optimal performance and support by following firmware guidelines

i-PRO - Firmware Compatibility for C2C Cameras

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Requirement	Description
Recommended firmware	Latest firmware version available from i-PRO (more information available in the i-PRO webpage)
Deployment best practice	Upgrade firmware before onboarding the camera

Requirement	Description
Internet connectivity	Camera must have outbound internet access
Edge storage	A MicroSD card is recommended for edge recording and buffering
Camera configuration access	Administrator access to the camera web interface
Firmware currency	Camera firmware must be up to date

i-PRO - Firmware Compatibility for C2C Cameras

Overview

Scope

Firmware Requirement

Additional Camera Requirements

How to Verify the Firmware Version

Firmware Upgrade Best Practices