We're thrilled to have you on board and excited to guide you through setting up your new Arcules Gateway. Let's embark on this journey together to seamlessly connect your cameras to the cloud.

Firstly, unbox your shiny new Arcules Gateway and let's dive into the setup process. Here’s a simple guide to help you along the way:
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Ready for the next step? Great! Find the MAC address on the side of your gateway (have a peek at the image below).

IMPORTANT: When first unboxing the Gateway, connect the device’s ethernet to your network before plugging in the power supply and turning it on.

If this is your organization's first Gateway, please follow instructions on how to register and log in to your portal.

Now, head over to the Sites page in your portal. Here’s what to do:

Once your location is set, select it to access a custom page for your site. For a quick view of all devices, click 'All Devices' and marvel at how the map view elegantly switches to a table view.

To add your Gateway, simply:

After adding, your Gateway will update to the latest software version automatically (this might take a few minutes).

You'll get a success message once the setup is complete. Now, you can either add cameras using the installation wizard or click Done if you’re all set for now. Need more info on adding and managing cameras? Our Devices Article is just a click away!

Edge gateways must be configured to run in Edge mode. If your gateway is not already in edge mode, you must contact Arcules Customer Care to enable the feature on the backend. Once this enabled on the backend you must do the following steps to enable the feature on the front end:

Refer to our Edge Cloud - FAQ article for more information