Remote device access allows a user with a specific role to launch device web apps via the Arcules web portal without being on the same network to perform the following functions:
Enable/modify edge analytics on cameras, AXIS AC and IoT devices
Update camera, AXIS AC and IoT device settings not available within Arcules
Update the camera, AXIS AC and IoT device firmware
This feature cannot be used to remotely access Arcules Gateways
Details
Remote Device Access is enabled for the entire org
The Remote Device Access (Limited) and Remote Device Access (Unrestricted) role will be the only supported roles to use this feature
Remote Device Access (Limited) Role
Cameras and devices must be connected to a gateway.
Remote access feature uses Port 80 or 443. Port 443 is the default port.
Remote device access can be launched in the device’s drawer panel.
In the overview tab, scroll down until you see the device’s IP address
Click ‘open connection’ to the right to launch a session
Choose a port in the modal dialog
You will be informed that the session will expire after 30 minutes.
Click continue, then a new browser tab will be opened to prompt you to enter your username and password for the device
Remote Device Access (Unrestricted) Role
Remote access to devices accessible by the Arcules gateway on the remote network in addition to cameras and devices connected to an Arcules gateway.
Remote device access can be launched in the device’s drawer panel.
Remote device access can be launched in Settings > Support Tools
You will be required to select a gateway, input an IP and Port #
Click ‘Connect’ to launch a session
You will be informed that the session will expire after 30 minutes.
Click continue, then a new browser tab will be opened to prompt you to enter your username and password for the device
Remote Device Access (Limited)
Navigate to a device drawer panel. Click 'Open Connection'
Select Port 443 or Port 80, click 'Continue'
Click 'Continue' once connection is established
A new tab will open to login to the device UI page. Sample AXIS UI
Remote Device Access (Unrestricted)
Click on Settings in the left navigation bar. Next look for the Support Tools page. Select a gateway, input IP address and port # then click 'Connect'. A new tab will open to login to the device.
Troubleshooting
Cameras that failed to connect to remote device access may be due to HTTPS settings not configured. If HTTPS is not configured, the users should choose "HTTP" (80) instead of "HTTPS" (443) in the Arcules web app.
Sample Camera UI
Arcules Web App
Failure to connect may also be related to browser settings. Ensure HTTPS settings are always enforced by navigating to Google Chrome browser Settings > Privacy and Security > Always use secure connections.