Note : This feature is available only to existing Access Control customers.
Arcules has implemented a new enhancement in response to issues our customers have had regarding door controllers configured with an incorrect clock setting. This results in access control events that are time stamped improperly to be synced to the Arcules cloud for display on the portal. This feature has two parts:
Prevent new door controllers from being brought online if their time setting is off by 10 minutes or more, and
Warn users about existing door controllers that are outside this range already, without bringing them offline.
Existing Door Controllers
You might notice some door controllers marked with warning icons. These are the ones that need your attention for time correction. The controllers are still functioning perfectly, but a quick time adjustment will ensure that everything is in perfect sync. The controller is still fully operational, but will show a warning icon on the listing and a detailed message on the page:
New Door Controllers
If a user is attempting to add a new door controller which is misconfigured this way, the following screen will be displayed during the access control Add Controller wizard:
Correcting the door controller sync
The screen will remain in this step until either the operation is aborted with the Delete action or the user enters the door controller to set the clock appropriately via direct access:
Navigating to the below page to sync the date and time appropriately. Select “Synchronize with NTP” to prevent any clock drift or incorrect manual entry.
After updating the time on the door controller, the setup of the Access Control will resume and complete automatically. For existing door controllers, the warning icon and message will also disappear shortly after setting the time correctly.
