Arcules will only validate against trusted certificate authorities, and not self signed certificates when communicating via the public internet. If you have questions around this please reach out to our security and compliance team.

When the Arcules system lives within an environment that contains multiple ISP's, a firewall rule should be implemented to ensure all Arcules traffic goes over the same ISP, with the fastest ISP speed. Load balancing this traffic can affect the performance of live video feeds.

All firewall rules are for Outbound traffic only. No Inbound Ports should need to be opened. We have designed this in order to provide maximum security, with minimal rules.

All network traffic concerning customer data is encrypted both at rest and in flight to ensure data integrity and security.

Arcules recommends using domain names over IP addresses when configuring Allow listing for outbound traffic. We cannot guarantee they will not change IP Addresses in the future.

This is also the reason why Arcules does not provide an IP address as a replacement for the domain name. If an IP address of a domain is required, using a ping or nslookup through your DNS of choice will give you the current IP Address of the domain(s).

Arcules does not support network appliances running deep packet inspection on our traffic. This can cause certificate issues, and trust issues with our traffic’s encryption, and will have a detrimental effect on the operation of the Arcules system.

Arcules does not support network appliances functioning as proxy servers for internet traffic.