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Camera-to-Cloud Status Page
Camera-to-Cloud Status Page
Updated over 2 months ago

Overview

This article explains the details that are displayed when you access the Camera-to-Cloud (C2C) device status page.

How to Access the Device Status Page

If you are in the same network of the device

1. Access the Arcules web portal.

2. Select the Devices menu:

3. Then All Devices -> Video:

4. Select the specific Device. When you do it, a details panel will be opened. Select the Overview section:

5. Search for the Connection section, then click on the IP Address link:

6. This will open the Device Status Page.

If you are not in the same network of the device

Currently, there is no support to access the device's Status Page if you are not in the same network of the corresponding device.

Status Page Overview

The following image depicts all the sections of the Status Page:

Status Page Sections: The Device Status Page is split into two main sections similar to the dashboard page on the Arcules Portal.

  • Axis OS Shortcut

  • Information Widgets

    • System Overview

    • SD Card Information

    • Device Jobs

Axis OS Shortcut

The primary use of the Navigation Bar is to provide access to the main Axis OS via the Axis OS Shortcut. This is represented by the image of the Axis logo, and clicking the logo will bring the user to directly to the home page of the device. The Navigation Bar also provides an information icon that will bring the user to this Knowledge Base Article.

If the user has logged in previously they will not need to re-authenticate, but if the password has rotated since last access or this is the first time accessing the page, the c2cadmin credentials will need to be provided. These can be retrieved via the portal in the device details panel.

Information Widgets

This is the primary interface for the Device Status Page and where the majority of the information and functionality is.

On devices with AXIS Camera Application Platform (ACAP) Version < 1.5.1, only the System Overview widget will be present.

System Overview

This widget provides a general overview of the state of the system.

  • The Device Name shows the name used when claiming the device.

  • Device Status shows what the current state of the device is with respect to the Arcules System. Hovering over the device status will display the Device ID on ACAP version 1.5.1+. The Device ID is helpful to know if you need to reach out to Customer Care or the Arcules team for assistance with your device.

  • The Device Status can be one of three values:

    • Error

      • Indicates the device was unable to detect what the state is. This could indicate potential issues with the SD card being readable.

    • Registered

      • The device has registered within the Arcules system, but has not yet been able to retrieve any claims for the device under an organization. This can be intended (no claim has been made for the device yet), or unintended (there is a problem with the device that is preventing it from retrieving the claims from the Arcules system).

    • Claimed

      • The device has been fully registered and retrieved it’s claims under an organization. This is the standard operating state for a camera after onboarding is completed.

  • Hardware/Software information shows identifying information about the device.

    • IP Address is the local IP address of the camera on the network.

    • MAC Address shows the devices hardware ID/MAC Address.

    • ACAP Version is the version of the Arcules Orchestration application for the AXIS Camera Application Platform (ACAP) that is installed.

    • Firmware Version is the version of Axis firmware installed.

  • Temporary Notices is where various important notices will be placed. In the screenshot above, there is an advisory notice about support for Axis OS 12 for example. You may also see a firmware notice if the firmware version installed on the camera is not officially supported by our software.

  • Application Statuses is where you can see the state of all the installed software packages on the camera. Hovering over the status will show a tooltip displaying the version installed and additional information about the status.

Applications that are running in a Docker Image will show how long the image has been running for, while ACAPs will just show the status.

For ACAPs, the possible status values are the following (taken from here, under the list.cgi response):

  • Running: Application is running.

  • Stopped: Application is not running.

  • Idle: Application is idle.

For Docker images, the possible status values are the following (adapted from here):

  • Created: The container was created but never started.

  • Running: Container is running and healthy.

  • Paused: Container is paused and not running.

  • Restarting. Container is restarting due to a configured policy.

  • Exited: Container is no longer running, either due to an error or deliberate stop.

  • Removing: Container is currently being removed. For D2C, you may see this during a software update temporarily as the old image is removed for the new image to start.

  • Dead: Container is defunct. For instance, it was removed but underlying resources were not.

SD Card Information (ACAP Version 1.5.1+)

The SD Card Information widget shows various statistics about the SD Card installed on the camera.

  • SD Card Capacity Information displays the total size and available size of the SD card in gigabytes.

  • SD Card Status displays the status of the SD Card according to the Axis disk manager. The possible status values are below (adapted from here. Under the status response parameter for the disks/list.cgi response).

    • Disconnected: The disk is disconnected.

    • Connected: The disk is connected but not mounted.

    • OK: The disk is working correctly.

    • Failed: A problem has been discovered and there is an issue with the disk.

    • No passphrase: Encryption is disabled but the disk is encrypted. The disk needs to be reformatted before use. This status can appear if a device is re-provisioned to a new organization while the disk is re-encrypted with a new passphrase.

    • Wrong passphrase: The disk is encrypted but the provided passphrase is incorrect.

    • Not encrypted: Encryption is enabled, but the disk is not encrypted nor mounted. The disk needs to be formatted and mounted before use. This may be seen on a fresh installation while the disk is properly formatted and encrypted.

  • Encryption Status shows whether or not encryption is enabled on the disk.

The Encryption Status field is related to the Axis Disk Management subsystem, NOT the disk itself. It only indicates that we want the Axis system to operate on the disk as its encrypted. The disk will need to be fully formatted and mounted before it is usable after disk encryption is enabled.

Device Jobs (ACAP Version 1.5.1+)

The Device Jobs widget shows the status of any running or completed jobs inside of the Arcules Orchestration ACAP. These will change each time the ACAP or camera is restarted.

On the left of the Job List is the Job Name, and the right displays the Job Status. Hovering over the Job Status will display how long ago the status of the job was last updated, along with when it started and finished.

The possible values for Job Status are as follows:

  • Pending: The job has been created but not yet started.

  • 0-100%: If a number is displayed, that indicates the job is running. The percentage shows how much the job has completed.

  • Running: If the status shows Running instead of a percentage, that means the job does not provide progress updates, however it is still running as intended. Some of the jobs, such as SD Card Readiness Check are long running jobs that wait until a certain condition is met. Since the progress of that job would be meaningless, they report Running instead.

  • Complete: Indicates the job finished successfully.

  • Cancelled: The job was intentionally cancelled.

  • Failed: The job encountered an error and failed unexpectedly.

Some jobs that may be displayed are as follows:

  • SD Card Readiness Check: This is a job that executes on startup to ensure the disk is properly encrypted and formatted before standard operations begin.

  • Unmount SD Card: This job unmounts the SD card to prepare it for formatting and encryption.

  • Format SD Card: This job will run the first time a camera is onboarded and performs the full format and encryption of the SD card. This will typically take up to 30 minutes, depending on the size of the SD card.

  • Mount SD Card: This job remounts the SD card for use after the disk has been encrypted.

Mobile

For devices running ACAP version 1.5.1+, the Mobile experience has been updated to properly format the information displayed on the screen. An example screenshot is below, showing the same information above:

The only difference here is that the navigation bar is displayed at the top instead of the side. All of the other information is accurate.

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