Skip to main content

i-PRO - Onboarding a Camera-to-Cloud (C2C) Device

Adding your camera-to-cloud camera to your Arcules portal

Introduction

The Camera-to-Cloud ("C2C") architecture lets you add i-PRO supported devices to your Arcules portal without a gateway.

To launch your device into the cloud:

  1. Confirm you have the right equipment.

  2. Prepare your Device in the i-PRO Web Interface.

  3. Install the i-PRO Arcules C2C application on your device.

  4. Claim your device in the Arcules portal.

1. Confirm you have the Right Equipment

Before you start, make sure you have:

2. Prepare your Device in the i-PRO Web Interface

You'll start preparing your device in the i-PRO Web interface, not the Arcules portal.

  • Open the interface. Enter your device’s IP address in your Chrome browser window.

    • You can use the i-PRO tool to discover the device's IP address on your local network.

  • Record the serial number (MAC address). You'll need it to claim your device in the Arcules portal.

  • Create a user account. On a new or recently reset device, you'll be prompted to create an account during initial setup. Use credentials you control.

Once you create this account and install the C2C app, the app provisions a second account, c2cadmin, that Arcules manages. Arcules controls and rotates the c2cadmin credentials automatically for security, so you don't need to manage that user or its password after connecting the device to the Arcules portal.

Note: For added security, we recommend deleting the local account you created during setup. This is optional but advised.

​

3. Install the Camera-to-Cloud Application on your Device

  • Download the i-PRO Arcules C2C application.

  • Connect to the camera's web interface.

  • Go to Setup → Ext. Software.

  • Uninstall the AI-VMD application.

  • Under the install option, select the C2C for Arcules file from your PC.

  • Click Install.

The Arcules C2C application will configure your device to be ready to be claimed in your Arcules portal.

After installing the C2C for Arcules app, complete these steps before claiming the device:

  1. Format the SD card. Go to Basic → SD memory card and format the card.

  2. Check time and date. Confirm the time, date, time zone, and daylight saving (summer time) settings.

  3. Install other AI applications if needed. For example, AI People Detection or AI Vehicle Detection. Optional.

4. Claim your device in the Arcules Portal

Claiming your device adds it to your Arcules organization and prevents it from being added to another one.

  • Login to your Arcules portal.

  • Make sure you have the desired Site and Location created for your device.

    • Choose "regional" not "multi-regional" in most instances. Contact Customer Care if you are using "multi-regional" for previous installations.

    • You can move a camera to a different Location, but you would start over by removing the device and re-adding it if you wanted to change Sites.

  • Navigate to the Devices pane and either "All Devices" or "Video."

  • Click the + button in the top right corner above the devices list.

  • Select “Add Device”.

  • Select “Cloud” for the camera connection type.

  • Enter your device serial number (known as a MAC address) in standard format.
    ​

  • Select a Site and Location and press "ADD".

Behavior upon claiming

  • During claiming your device will not immediately appear in the devices list.

    • This may take up to two minutes.

      • Your device has likely already started recording at default 1080p resolution and ten frames per second.

    • Refresh your browser and find its name in your "All Devices" or "Video" list.

  • The device will begin in “OFFLINE” status for up to ten minutes.

  • Refresh your browser after waiting and look for the update to “ONLINE" status.

Note: The device's default recordings is set to 1920x1080@10 fps, even if the user modified settings in the device web Interface before onboarding.

Success

Your device onboarding is complete! We knew you could do it.

  • Click on your device row to open its device drawer.

  • Review additional information and configure settings here in the device drawer.

Changing Device Settings

See the Camera-to-Cloud Device Settings article for more information.

  • Basic Settings: You can change your camera's name, along with its recording resolution and frame rate.

    • Recording resolution and frame rate options are based on your device's capabilities.

    • Live streaming is fixed at 1080p resolution and ten frames per second.

  • Advanced Settings: You can change more detailed settings to optimize video quality.

Additional Notes

  • If you are experiencing onboarding issues do not factory default your device - reach out to Customer Care.

  • Don't remove the MicroSD card after the camera is claimed in your Arcules portal.

    • Removing the MicroSD card while recording risks corrupted data and lost recordings.

  • Do not change the c2cadmin account password on your device in the web interface, this will break your device's connection to your Arcules portal.

Did this answer your question?